The FCC finally received my fax on 4/22/05, see Verizon (fka GTE Wireless) billing fraud - condoned by the FCC.

GTE did NOT respond to my 1/13/00 complaint.

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Christine Baker
989 So. Main Street
Suite A, PMB 150
Cottonwood, AZ 86326
FCC License: [redacted]

January 13, 2000

To: FCC, Complaints -- via fax to 717-338-2694

This complaint is against:

GTE Wireless
P.O. Box 33051
St Petersburg, FL 33733

Published at http://www.bayhouse.com/discus

My former cell phone (account) # (415) 816-1973

Ladies/Gentlemen:

I have web pages (20+ pages printed) about the incredible incompetence relating to both the cellular service as well as billing provided by GTE Wireless.

When I finally managed to get out of California for good, in December 1998 (1998!!!!) I was thrilled to be able to cancel my service with GTE Wireless. Several calls to request service termination were NOT processed.

It was March or April 1999, when after numerous calls GTE finally closed my account and made SOME adjustments. As they had worn me out, and I just wanted to never ever hear from GTE again, I decided to pay for about one month of service (about $50) that I did not have.

On 7/16/99 I called the GTE automated account info and verified the 0 balance I should have had.

After my return from Alaska in Oct. 99, I found several invoices from GTE for $105, along with a check from GTE for $90.42, dated 7/23/99.

Immediately I called GTE. It took a LOOONG time to convince Ryan (ext. 4172) that the check was from GTE. It made as little sense to him as it did to me. He was unable to give me an explanation. I told him I would NOT cash their check. I requested a 0 balance verification. He assured me they would research the problem and advise via E-mail.

Nothing happened. I received no E-mail. I continue to get these invoices.

I have absolutely had it now. I would really appreciate it if you just took their license away. It is my understanding that you would revoke MY license if didn't follow your rules. I have to say that hearing the word "f*ck" on a ham band is not bothering me at all. GTE has now stolen literally HUNDREDS of hours of MY time with their ongoing incompetence. Not to mention the CASH I'm missing because of GTE's lousy service and tech support, as well as false advertising.

I'll be very happy to supply the INCORRECT GTE invoices I have received over the years while I was forced to be their customer due to lack of competition. Some of those "errors" EXCEEDED $2,000. Upon notification, they often did nothing to correct the problems until I threatened with legal action.

In my opinion, this is no way to do business in the United States. What is the FCC's opinion?

I appreciate your E-mailed or faxed response,

Sincerely,


Christine Baker
bayhouse@mindspring.com
fax: 415-449-3484

copy faxed to: GTE at 888-701-7193