Exhibit L: 9/30/03 Chase letter declining to reduce the rate

“We understand that your concern is of great importance to you and that you wish a particular outcome. We regret that you are not satisfied with our decision on this matter. As mentioned in our previous letter, we have reviewed your account and we are unable to fulfill your request for a lower Annual Percentage Rate (APR) on the current balance.

We would like to assure you that your inquiriy has been reviewed extensively, and our postition is based upon compliance with applicable laws and regulations.”